Delivery & Returns

Delivery can be to any address as long the address at which your payment card is registered is also present on your order. All deliveries must be signed for (except items sent by post and which are small enough to be put through your letterbox). Please make sure you keep the receipt enclosed with your goods.

When you add products to your Shopping Basket, the appropriate delivery charge will be added automatically. You will always be able to see this charge before submitting your order.

All delivery timescales are subject to product and delivery slot availability. Small parcels may be delivered via Royal Mail. Delivery is 1/2 working days subject to availability. However, delivery may take up to three working days.

The contents of your order and your delivery postcode area will determine which delivery services you will be offered. We do not deliver to Post Office (P.O.) boxes or shipping agent addresses.

Delivery will be between the hours of 7am and 6pm; we are unable to confirm a time.

Daycocks Cycles will select the most appropriate carrier for your goods. This means your delivery may arrive in more than one batch to ensure your order is transported in the best possible way.

All bicycles are dispatched boxed and 95% assembled, therefore some assembly will be required. Any cycle shop including our D2 Leisure Store's can do this for you for a small charge (normally between £10-£25), alternatively you can find a assembly guide on this website (Click on the 'Bicycle Assembly Guide' tab at the top of any page).

Whilst every reasonable effort shall be made to keep to any delivery date, time of delivery shall not be of the essence and Daycocks Cycles shall not be liable for any losses, costs, damages or expenses incurred by the customer or any other person or company arising directly or indirectly out of any failure to meet any estimated delivery date. The risk in the goods shall pass from the company to the customer upon delivery of such goods to the customer.

Postage
You will only pay one delivery charge per order, which will be the highest depending on the contents of your order and your chosen delivery service. When you have added items to your shopping basket, the standard delivery charge for those products will be automatically applied to your order.

Force Majeure
Daycocks Cycles shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond its reasonable control.

Returns
If you are not completely satisfied with your order, you can return it in an unused condition within 28 days, with the original receipt. We will either exchange the item(s) or refund your money, as you wish. Under the Consumer Protection (Distance Selling) Regulations 2000, you have the right to cancel your order within seven days without giving a reason, the 7 days starting the day after receipt of the goods. You must bear the costs of returning the goods to us. A refund will be given within 28 days of cancellation of the goods.
If the item is returned damaged we reserve the right to levy a charge commensurate with our costs of processing the sale.
Your statutory rights are not affected. All warranties exclude labour and transportation costs.
 
Please post returns to the following address:

D2 Leisure Group
Unit 3/4 Falcon Park
Luckyn Lane
Basildon, ESSEX SS14 3AL
United Kingdom


This returns policy does not affect your legal rights.

Cancellation of Orders
You are able to cancel your order prior to shipping with no cost penalty being incurred and full credit of your account if monies have already been taken. You can cancel an order by following the links on the Daycocks Cycles website, or by phoning us on 01268288208.

All orders taken before 1pm will be processed and sent for delivery within 1/2 working days, unless otherwise advised.